Sales, Return and Refund Policy

All items sold at VCH boutique are vintage and pre-owned. Customers must inspect the item and confirm its condition carefully at the time of purchase.

1. Online delivery orders — 7-day returns

You may request a return within 7 calendar days after delivery. Please contact us before sending the item for return instructions.

2. Return conditions

  • The item must be unused, unaltered and in the same condition as received.
  • All original packaging, tags, dust bags, accessories and proof of purchase must be included.
  • Items that have been used, altered, damaged after receipt, or returned incomplete may be rejected.
Natural age-related wear, patina and minor colour or texture differences shown or disclosed in the listing are characteristics of vintage items and are not defects.

3. Refunds

After the returned item has been received and approved, the refund will be processed to the original payment method within approximately 14 working days.